This Refund and Cancellation Policy explains how purchases of ACE (the "Service"), operated by ACE Software, can be cancelled and how refunds are handled. It supplements our Terms of Service. This document is a template provided as scaffolding for a software product and is not legal advice; please have it reviewed by counsel before publication.
1. Plans and Payments
Available plans and prices are shown at checkout and billed through Stripe. Recurring subscriptions automatically renew at the end of each billing period at the then-current rate until cancelled. When offered, the lifetime plan is paid once and has no renewal charge. The subscription cancellation provisions below apply only to recurring plans.
2. How to Cancel
You can cancel your subscription at any time through the Stripe customer billing portal, accessible from your account or the link provided in your billing emails. Cancellation stops future renewals. If you have trouble accessing the billing portal, contact us at support@buildwithace.ai and we will help.
3. What Happens When You Cancel
When you cancel:
- your subscription remains active until the end of the current billing period you have already paid for;
- you keep access to the paid features until that period ends;
- your subscription will not renew, and you will not be charged again; and
- no further action is required after cancellation.
Cancelling does not, by itself, trigger a refund for the current period (see Section 4).
4. Refund Policy
Unless otherwise required by applicable law, purchase and subscription fees are non-refundable, and we do not provide refunds or credits for partial billing periods, unused time, or partial use of the Service. This is our default policy because access continues through the end of each paid period after cancellation.
Goodwill window. As a courtesy, we may offer a refund if you request one within 14 days of your initial purchase or of a renewal charge, at our discretion. This goodwill window is not a guarantee and may be limited (for example, to first-time purchases or to cases where the Service has not been substantially used).
Where required by law. If you are entitled to a refund or withdrawal right under applicable consumer-protection law in your jurisdiction, that right applies regardless of this Policy. Nothing here limits any non-waivable statutory rights you may have.
5. How to Request a Refund
To request a refund within the goodwill window or to ask about your eligibility, email support@buildwithace.ai from the email address associated with your account, and include your account email and the approximate date of the charge. We aim to respond within 2 business days. Approved refunds are issued to the original payment method through Stripe and may take several business days to appear, depending on your bank or card issuer.
6. Third-Party AI Provider Costs
Your ACE license or subscription fee is separate from any fees charged by the third-party AI providers (such as Anthropic, OpenAI, or Google) whose tools you use through the App. We do not control and cannot refund charges billed to you by those providers. Refund requests for provider usage must be directed to the relevant provider.
7. Chargebacks
If you believe a charge is incorrect, please contact us first at support@buildwithace.ai so we can resolve it quickly. Initiating a chargeback or payment dispute without contacting us may result in suspension or termination of your account while the dispute is investigated. We reserve the right to contest chargebacks we believe are unwarranted, including by providing records of your account activity and agreement to these terms.
8. Changes to This Policy
We may update this Policy from time to time. Material changes will be communicated with reasonable notice, and the effective date above will be updated. Your continued use of the Service after changes take effect constitutes acceptance.
9. Contact
For cancellation help or refund requests, contact support@buildwithace.ai.